Privacy Policy

House of Millwork Inc. (“we,” “us,” or “our”) operates the website [ Insert Website URL ] (the “Service”). We are committed to protecting your privacy and handling your personal information with care and respect.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, request a quote, or engage with our cabinetry and design services in British Columbia, Canada.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products, when you contact us, or when you request a design consultation.

• Personal Identifiers: Name, email address, phone number, and physical/shipping address.
• Project Details: Home layout measurements, floor plans, design preferences, and material selections.
• Financial Information: Payment details, billing addresses, and transaction history necessary to process orders.
• Automated Data: IP addresses, browser type, operating system, and website usage statistics collected via cookies and similar tracking technologies.

2. How We Use Your Information

We use the information we collect for various business purposes, including to:

• Provide, operate, and maintain our website and services.
• Process transactions, manage orders, and coordinate delivery or installation logistics.
• Provide professional consultations, 3D renderings, and project quotes.
• Communicate with you, including responding to inquiries, providing customer support, and sending project updates.
• Improve our website functionality, marketing strategies, and local SEO performance.
• Comply with legal, regulatory, and tax obligations in British Columbia and Canada.

3. How We Share Your Information

We do not sell your personal information. We may share it only as needed to operate our business: with trusted service providers (such as delivery and installation partners, payment processors, and IT or analytics providers) who are bound to protect it; when required by law or to respond to lawful requests; and in connection with a business transfer such as a merger or acquisition.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to operate the website, remember your preferences, and understand how the site is used. You can set your browser to refuse cookies; however, some parts of the Service may not function properly without them.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including to provide our services and to satisfy legal, accounting, or tax requirements. When information is no longer needed, we securely delete or anonymize it.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

7. Your Privacy Rights

Under British Columbia’s Personal Information Protection Act (PIPA) and Canada’s PIPEDA, you have the right to access the personal information we hold about you, request corrections, and withdraw your consent to its collection, use, or disclosure (subject to legal or contractual restrictions). To exercise these rights, contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

9. Children’s Privacy

Our Service is not directed to children under the age of 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” We encourage you to review it periodically.

11. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

House of Millwork Inc.
928 Homer St, Vancouver, BC · (778) 951-9269
908 Capilano Pl, Nanaimo, BC · (250) 797-6460
info@houseofmillwork.ca